Our next online Volunteer Preparation Course starts on Wednesday 28th April 2021. It will run weekly every Wednesday (apart from Half Term) finishing on Wednesday 16th June 2021. Time: 10-11.30am.

Please go to the volunteer page for an application form and further information. Or contact the office on 0117 9501170 or email: [email protected]

About Us

What we do

Specially trained volunteers with first hand parenting experience are carefully matched with families who are visited in their own homes.  They can offer:

  • Support, friendship and practical assistance
  • Reassurance to parents that their childcare problems are not unusual or unique
  • Encouragement to strengthen parents’  emotional well-being for the ultimate benefit of their children
  • Help to put the fun back into family life
  • Help to increase the confidence and independence of families
  • Precious time for listening and talking
  • Help with the children
  • A break for parents
  • Support to use local services and resources

Our support is free, confidential and non-judgemental.  The only criteria needed for a referral to our services is that you have to have at least one child under the age of five.  All our staff and volunteers are DBS checked.

If you would like to refer yourself, or someone you know, to our service download our Referral Form (pdf).

If you would like to become a home-visiting volunteer, Download the Volunteer Application Form (pdf).

Watch this film by Quartet about our work

The Home-Start Network

The Home-Start network consists of Home-Start UK and 300 affiliated local Home-Starts. Together they form the Home-Start service, delivering one-to-one support, friendship and practical help to young families.

All local Home-Starts are supported by Home-Start UK. Home-Start UK is an independently registered charity that provides the support that local Home-Starts need to carry out their family support work through: up-to-date training for staff, volunteers and trustees; information and guidance on governance; legal and human resources advice; help with fundraising; lobbying of national and local government and funders; running volunteer recruitment campaigns; providing national quality standards; supporting community groups to set up new local Home-Starts and representing Home-Start on national, regional and local fora.

The Families

IMG_5946Parents ask for Home-Start’s help for all sorts of reasons:

  • They may be feeling isolated, have no family nearby and be struggling to make friends.
  • They may be finding it hard to cope because of their own or a child’s illness or disability.
  • They may have been hit hard by the death of a loved one.
  • They may be really struggling with emotional and physical demands of having twins or triplets – perhaps born into an already large family.

Help is at hand. We support any family who needs us, as long as they have at least one child under five. There is no ‘typical’ Home-Start family. Our families reflect the diverse communities we serve. Families supported reported that their well being was improved through the help of a Home-Start volunteer:

‘The day my volunteer visits is the best day of the week – the one I look forward to. We all benefit but especially my daughter who has got a bit of her mummy back. It’s making a difference.’

‘I was able to get out of the house with the help of my volunteer and visit the park and soft play. It was difficult to do this on my own with my boys, one of whom is autistic and liable to ‘lose it’ completely if something upsets him.’


Hafsa volunteers as she enjoys ‘giving back’ to her community.

I was so glad to hear from mum that I have had a positive impact on her life. She says she looks forward to seeing me as she never has any visitors and enjoys a chat as well as getting out.

Mum also feels much more optimistic about the future mainly as she has got to know her local area better – we have been to the library and play centres and are now looking at local employment opportunities.

For me, supporting the family is very self rewarding and satisfying. I am glad to be part of this team and giving back to my community.’



Grandmothers like Christine make great HSB volunteers!
Mum Robyn was referred to us as she was undergoing
chemotherapy. Volunteer Christine, a grandmother, was matched with the family and visits were timed so that Robyn could have a rest after her treatment and Christine could play with the baby.

Robyn, who has remained so positive throughout her treatment told us:

‘Having Christine here, so I can crack on and get things done has worked well. I can tidy up and clean and get on top of things. It is nice to have a chat at the end and to have some adult company.

It has also given me the rest I needed, so that I can recover properly. Having that little break and respite away from the baby, has given me the breathing space I needed. I felt I could cope better and get through.’